Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCRD302 Mapping and Delivery Guide
Monitor and control accounts receivable
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCRD302 - Monitor and control accounts receivable |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to determine the nature and extent of account deficits, select payment methods, and monitor and control accounts appropriately.It applies to individuals who have responsibility at assistant level in basic credit account management and customer service operations.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to: common office equipment, technology and consumables credit product information relevant software systems and data organisational policy and procedures. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Collect and record monies due |
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Element: Review compliance with terms and conditions |
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Element: Resolve disputed amounts within predetermined parameters |
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